Frequently asked questions

The captain checks the latest weather report on D-1 of the exit at 4 p.m. If the trip is canceled, you will receive an SMS or an email and a refund of the entire amount of your reservation.

We inform you that each of our ships has toilets available for passengers.

Placement on ships, and all sea walks is free.

In order to collect the ticket corresponding to your reservation at the ticket office, and to board the ship, we recommend arriving 30 minutes before the departure time mentioned on your reservation.

Departure is from the Port de la Santé, close to the Gare Maritime and the Wilson Parking. When you come to scan your ticket at the ticket office at 7 Place Wilson – 06230 Villefranche-Sur-Mer we will guide you to the platform.

We strongly recommend that you book your place in advance to guarantee your participation, particularly during busy periods. Bookings can be made online via our website, by telephone on +33(0) 4 93 76 65 65, by email at [email protected], or at our office/ticket office located at 7 Place Wilson, 06230 Villefranche-Sur-Mer.

The boarding location is located at the Gare Maritime de Villefranche-Sur-Mer at 7 Place Wilson which is accessible by:

• TER train and 15 minutes on foot (schedule)
• Bus with lines 15 Nice/Saint-Jean (timetable) and 607 Nice /Monaco (schedule) « Octroi » , stop and 10 minutes walk.

You will find all the information on parking spaces near the boarding location via this document.

The walk included in the FRENCH RIVIERA PASS is the coastal walk to Monaco. You can consult the next dates via the schedule available online.

The presentation of a valid FRENCH RIVIERA PASS is necessary for the exchange of a boarding ticket.

If you wish to use the seat included for the ‘coastal walk to Monaco’ in your FRENCH RIVIERA PASS, please note that you must book it in advance. Bookings can be made online via our website under the ‘Coastal cruise to Monaco’ tab (FRENCH RIVIERA PASS rate: €0), by telephone on +33(0) 4 93 76 65 65, by email at [email protected], or at our office/ticket office located at 7 Place Wilson - 06230 Villefranche-Sur-Mer

Navigating in the Pelagos Sanctuary, we are fortunate to be able to frequently observe this cetacean since we have been carrying out this excursion. However, as the Meet the Dolphins, trip is carried out in a natural environment, we cannot guarantee the observation of dolphins on each outing, if no observations are made on the day of your outing, your ticket will be valid again on another date of the season.

We follow the recommendations of these associations by having a 100 m approach to large cetaceans, and by reducing the speed of the vessel with an approach respecting mammals when an observation is carried out.

The coastal walk to Monaco departs from and returns from Villefranche-Sur-Mer. It does not include a stopover in Monaco.

For our coastal walks (Discovery of the Saint-Jean-Cap-Ferrat peninsula and Monaco) the comments are in French and English. For our Meeting the Dolphins , walk, the ethologist Philippe Maurt, carries out the observations in French but a document in English is available on board.

The sunset is a natural phenomenon, so unfortunately we cannot guarantee that it will be visible 100% of the time. Visibility depends on the weather conditions on the day. However, we do our utmost to provide the best possible conditions so that you can fully enjoy this moment, weather permitting.

We confirm that food is allowed on board ships.

We inform you that smoking or vaping is prohibited on the ships. We inform you that the ships are non-smoking.

We accept dogs, however it is necessary to inform us when booking via the comments tab if it is made online, or directly by telephone or email with the reservation team.

We confirm that strollers can be boarded. It is necessary to inform us when booking via the comment, tab if it is made online, or directly by telephone or email with the reservation team .

We will be able to accommodate people with reduced mobility on all of our ships.

You can cancel your reservation free of charge up to 24 hours before the reservation date.

Each of our ships has a number of covered seats.

The departure time of the walks is fixed and the ship departs at that precise time. No waiting can be done in the event of a delay.

The group rate is available from 10 people. In order to make a Group, reservation, it is necessary to contact the reservation team directly online via the form available in the Group, tab or by email / telephone .

The place is free for children aged 0 to 4.

On the day of reservation, you must present a student card or a registration letter at the ticket office stating the identity of the person who reserved the ticket.

When you made your reservation online, a ticket with a QRcode was sent to you by email. On the day of the ride, it will be necessary to present this ticket in exchange for a boarding pass at the ticket office located at 7 Place Wilson – 06230 Villefranche-Sur-Mer before departure.

Our boats are not air-conditioned. However, they have plenty of outdoor seating, allowing you to fully enjoy the sea air and the scenery throughout the trip.

Our boats have a maximum capacity of 150 and 100 passengers. However, we deliberately limit the number of passengers to 90 and 60 respectively, to ensure everyone’s comfort and a pleasant experience on board

You can pay for your purchase by credit card, Google Pay, Apple Pay, ANCV vouchers, ANCV-Connect or in cash directly at the ticket office on site.

No, our tours do not include swimming stops. They are designed to offer a smooth and immersive experience, allowing you to fully enjoy and discover the coastline.

During the “Dolphin Encounter” excursion, the experience is entirely focused on searching for and observing marine mammals in their natural environment.